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Error message when setting up PIXMA TR8620a

stoneharborfilm
Apprentice

How do I contact a human being at Canon Tech Support?  I just purchased a new printer and cannot set it up because I get an error message during setup.  Message says to check my network connection -- which is great -- so it can access Canon driver info.  Canon makes it so difficult to get help from them.  Please send advice!  Thank you.

1 ACCEPTED SOLUTION

1-800-OK-CANON

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

View solution in original post

4 REPLIES 4

jrhoffman75
Legend
Legend

Go here: type the address exactly as shown:

https://ij.start.canon/

 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

stoneharborfilm
Apprentice

Thanks but that's where I was when I got the error message about not being able to get the printer driver info and to check my internet connection.  I later downloaded the printer drivers from the Canon website and I still got the error message.  It might be a problem with my computer, have no idea.  Do you know how I can contact Canon Tech Support directly?  Thanks again.

1-800-OK-CANON

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

Great!  Many thanks.

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