MX922 PGBK double vision

[btaz]

We hadn't printed for maybe 2 months on our MX922.  When I went to print the text on things has a double vision.  Attached is a sample of the print check (see the PGBK  text, the PGBK grid, and Ver 200 text).  I've done deep cleans, alignments, changed all the cartridges, and have removed the head and cleaned things.  Everything seemsto print great except for this.  Any solutions?

[btaz]

I also updated the firmware to 3.010 and tried cleaning the timing belt with no changes from the previously attached photo

[Michael]

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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[btaz]

Support only suggested I clean the timing strip. I have and no changes

[tanithri]

Hello, did you manage to solve this as i have exactly the same problem?

[btaz]

Cleaning the strip didn't work. I solved the problem by returning the printer