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MX490 error Code B201

AVTCM
Apprentice

Hi all. Hopefully someone out there can help me out. My printer has error code B201, which the manuals say contact the service center. I contacted them but the computer hangs up with me since I didnt buy a maintenance package. Hopefully someone out there can help me by telling me how to fix this error code.

Thanks in advance

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

This error is a general hardware failure error code. You can try performing a reset of the printer.

While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer. Should the issue persists, the printer would need to be replaced. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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