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MP500 CLI-5 Print issues


Hi, all. My MP500 stopped printing from the "5" cartridges head. I've updated the drivers, and cleaned the print head using the regular cleaning and then deep cleaning functions. I installed a new ink cartridge. Then I cleaned the print head, first with soaking in water and and later soaking in alcohol, all to no avail. Can this be fixed with a new print head, or is it time to deep six it. It has been working well until now. Finally, what would a comparable replacement be?  I almost never do what is supposed to be one of these machine's strengths: print photos. Thanks,



Rising Star

Hi dmcp,


It does appear that your printhead is either clogged or damaged.  At this point, I recommend contacting us to discuss your service options.  If necessary, our agents will be happy to help you find the right printer for your needs as well.

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