MP500 CLI-5 Print issues

[dmcp]

Hi, all. My MP500 stopped printing from the "5" cartridges head. I've updated the drivers, and cleaned the print head using the regular cleaning and then deep cleaning functions. I installed a new ink cartridge. Then I cleaned the print head, first with soaking in water and and later soaking in alcohol, all to no avail. Can this be fixed with a new print head, or is it time to deep six it. It has been working well until now. Finally, what would a comparable replacement be?  I almost never do what is supposed to be one of these machine's strengths: print photos. Thanks,

Dan

[MarkII]

Hi dmcp,

It does appear that your printhead is either clogged or damaged.  At this point, I recommend contacting us to discuss your service options.  If necessary, our agents will be happy to help you find the right printer for your needs as well.