MP Navigator and High Sierra

[Mike12]

After installing macOS 10.13.1 (High Sierra) MP Navigator EX 4.0 has ceased to work.

[sailing117]

MP Navigator 2.1 on Pixma mx320 will not work with OS High Sierra. 

When is a software update going to be available so I can use the scan function again?

In the meantime, is there a work-around for this problem?

[stamperlisa]

You can find image capture in your applications -- once you have it open, go to your dock and right click on it - select options - and then keep in dock. I hope this helps 🙂

[RachaelTGeorge]

I got my 210 LIDE scanner working with high sierra by following studawg6's directions:  I went back to Maverick, and was able to get the MP Navigator 4.0.5 to work.  Ugh.  Cannon - get this figured out.  We shouldn't have to be going to old versions in order to get your software to work with your perifieral equipment.  

[Hollywood68]

Canon told me that there is no version that will run MP navigator. I find this incredible in this day and age. Perhaps everyone should email them directly.

[jeffjane627]

I have read through the messages and found that some people have had success going back to 3.1.5. Unfortunately that is not an option if you have an MX882 becuase it isn't supported by 3.1.5. I tried deleting and reinstalling 4.1.3 and 4.1.4 and that didn't work at all.

I'm not a happy Canon right now, but I suspect they don't care...

[waltgoede]

I have made numerous responces to this thread and still have no luck in getting my MX 870 to work. Before upgrading to High Sierra MP Navigator 3.1.4 worked fine. Since the upgrade I have tried several versions of MP Nav 4 and Nav 5 as well as trying to download 3.1.5 that several responders have said worked.  3.1.5 is listed for Window only. I can't find a 3.1.5 for Mac and when I try to download the windows version it won't download.

So for me at least the problem still exists and Canon seems to not care. I have sworn off all Canon products as a result. I can get a new printer with less expensive ink from other suppliers. Canon  [Removed offensive language per Forum Guidelines. Please remember, if violations to these rules are severe, or they continue after warnings, a user's privileges to the Forum may be suspended for any length of time, up to and including a permanent ban, at the sole discretion of Canon USA.]

[studawg66]

3.1.5 is the version I use on my Mac OS High Sierra. Go back a couple of pages and look for my instructions on finding it on their website. I installed it on my Mac and it has worked fine ever since.

[McFountain]

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@waltgoede wrote:

I have made numerous responces to this thread and still have no luck in getting my MX 870 to work. Before upgrading to High Sierra MP Navigator 3.1.4 worked fine. Since the upgrade I have tried several versions of MP Nav 4 and Nav 5 as well as trying to download 3.1.5 that several responders have said worked.  3.1.5 is listed for Window only. I can't find a 3.1.5 for Mac and when I try to download the windows version it won't download.

So for me at least the problem still exists and Canon seems to not care. I have sworn off all Canon products as a result. I can get a new printer with less expensive ink from other suppliers. Canon  [Removed offensive language per Forum Guidelines. Please remember, if violations to these rules are severe, or they continue after warnings, a user's privileges to the Forum may be suspended for any length of time, up to and including a permanent ban, at the sole discretion of Canon USA.]

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Here you can find the link to version 3.1.5 for Mac (Next time, first read back in this post to find this link, in stead of getting angry) Suc6.

[waltgoede]

Thanks McFountain  

The link finally got me to a place I could download the S/W for MP Nav 3.1.5 for Mac.  Previopus posts did not make it clear that this was the function of the link.

It worked for my MX 870.  Be sure to delete the old version of MP NAV before loading the new one. They also don't tell you this!  Again  the link is:

http://support-th.canon-asia.com/contents/TH/EN/0200328215.html

 It is still amazing that so many people are complaing about this and the Canon support pages I went to for looking for new version of MP NAV did not list this link as the source or allow 3.1.5 download. Canon product support is still poor in not making it clear to each one of the over 100 people on this web support page what to do. For example when you search the web for where to find MP NAV SW you get: [link removed per forum guidelines]   Here they do not list 3.1.5 for MAC as a possibility. If Canon fixed this and other web searches for where to get the latest SW they wouldn't have so many frustrated users.

[chalkvox]

It's now 7:25pm ET on Friday, Jan 5th.  Your phone support said you are closed.

I have a Pixma MX420.  I use the MP Navigator to scan and it is not connecting since I "upgraded" my Mac OS to High Sierra.

I have v EX 4.1 installed.  I see no options to update or upgrade it.  There is nothing in the App store.

It is attached via my network.  It prints just fine.

What do I install to continue to scan?