02-27-2017 10:04 PM
OK, so what am I doing wrong? If I try and scan something using the touch screen on the printer itself, (I am assuming this is the Operation Panel), everything is fine until it gets to the "Processing.....Please wait momentarily" and I see a little image scroll across the screen from left to right for about 20-30 seconds, then I am right back to the screen that is shown on page 813 (top of the page), and I have no scanned image.
I can scan anything I want from my computer using the IJ Scan Utility....from my computer.
I have double checked my settings as to where scanned images will go, and they ain't goin' there!!!!!
I did not install the full software driver package, win-mg6800-1_0-jucd.exe, that includes My Image garden software. I did not plan on using the My Image garden software.
My computer is using Windows 7 Pro 64 Bit.
The drivers I installed were the MP drivers and if I am understanding these correctly, they seem to be working OK from my desktop. I am not sure if they are really needed for scanning from the Operation Panel. That shouldn't matter as it seems they are installed on my computer, I have the use of the Canon IJ Scan Utility from my desktop that this printer is plugged into via a USB cable, so that should confirm the drivers are installed, correct?
I have another Windows 7 PC that uses this printer through "sharing".
My wife uses her Windows 10 laptop wirelessly to print to this printer also.
So.....according to page 806 of the Online/User Manual, it states "you can connect your scanner or printer to a network to share it among multiple computers or scan images into a specified computer".
Does this above statement mean that if I want to scan from the printer and send those images to the computer (that the printer is now connewcted via a USB cable with) that I will have to scan via a network connection rather than the current USB cable?
I sure could use some help in getting the "scan from the touch screen" problem solved.
Thanks for the help,
Steve in Central vermont
Solved! Go to Solution.
03-02-2017 05:20 PM
02-28-2017 12:29 PM
Hi Blackink,
When scanning from your PIXMA MG6820 to your computer using a USB cable, please place the item on the scanner and follow these steps:
1. Swipe the Home screen on your PIXMA MG6820 and then select Scan.
2. Select PC.
3. Select Local (USB).
4. Make necessary adjustments and then click the Black or Color Start button.
If you continue to have difficulties, please contact our support group using the following link:
http://Canon.us/ContactLI
03-02-2017 05:20 PM
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.