12-13-2018 12:48 PM
12-14-2018 03:38 PM
HI Bukimmy,
Does the same issue happen if you try to make a color copy directly from the printer? If you are able to make a color copy directly from the printer, I recommend printing a nozzle check. Please click HERE for the steps to print a nozzle check.
If the printer is able to print out the nozzle check, does it look like the picture below:
We look forward to your reply.
12-14-2018 05:59 PM
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