- last edited on by
Danny
I received this printer from work almost a year 1/2 ago. It suddenly began having issues printing; the printer hung up on a message about paper size not being the correct one loaded (I only use 8 1/2 x 11 unless i'm printing some 4x6 photo paper sizes). I stopped using the printer for this reason after no luck with troubleshooting. I would really like to make this work again rather than buying a new printer. Has anyone had issues with this? I haven't found anything troubleshooting videos and since the issues has changed since that first problem; it's not clear what is wrong. When I try printing now, there isn't even an error message about the paper size. I only get "paused". If anyone can offer some suggestions I would be grateful!
Hi vero1111,
First, please turn off your Mac and then your PIXMA TS9120.
Next, turn your TS9120 back on.
Does the main menu appear? If not, what is the support code and error that appear?
If the main menu does appear, please load paper in the cassette (how to link here).
Once loaded, please tap the gear icon 
Tap Maintenance 
Tap Print nozzle check pattern.
Tap Yes.
Did the test page print? If not, what is the support code and error that appear?
If the test page printed, please turn your Mac back on and follow these steps (I'm assuming you have Sequoia):
1. Click on the Apple in the upper left corner.
2. Click on System Settings.
3. Scroll to the bottom of the left side of System Settings and click on Printers & Scanners.
4. Click on the first TS9100 in the list.
5. In the window that appears, click on "Remove printer".
6. Repeat until all TS9100's are gone.
7. Click the Add Printer Scanner or Fax button.
8. Select your TS9100 from the list and click Add.
9. Once readded, please attempt to print.
Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.
