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MG6320 Printing Blank Pages

MartyS
Apprentice

Printer has started to print blank pages.  Have replaced the two black cartridges, have performed deep cleanings.  Have cycled the power.  Have reset ALL printer settings via the touchscreen.  The same thing happens via my laptop and my desktop.  I have the latest printer drivers. 

 

My work around seems to work every time, but, it a real pain in the rear end. 

 

If I select a "Nozzle Check" via the maintenance menu, it prints and is perfectly acceptable.

 

If I then go back to my document and print, the document prints perfectly.

 

So it seems, the "Nozzle Check" is doing soemthing to the printer to cause it to print in the normal fashion.

 

WHAT CAN I DO to rectify?

1 REPLY 1

Michael
Product Expert
Product Expert

Hello.

 

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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