PIXMA TS9210 - printing blank pages

[kmosesso]

My Canon TS9210 is printing completely blank pages. I unplugged the printer for a few minutes, replaced all the ink cartridges, cleaned the printhead manually followed by the deep clean maintenance setting and still no luck. I have a feeling it may be a hardware issue- maybe this piece in the anterior right corner of the inside of the printer which seems to be off center (see photo below)? There is a strange clicking noise- I unplugged the printer when I heard the noise and opened it up and the printhead was on the far right, over the part that I'm questioning. Any ideas?

[Patrick]

Hi kmosesso,

Because performing multiple printhead cleanings and deep cleanings did not get ink to print correctly, it would appear that your PIXMA TS9120 would require service.  If your PIXMA TS9120 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS9120 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA TS9120 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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