06-17-2020 01:49 PM
Recently, my MG5720 said it had a paper jam, but there was none. Since then, I try to print and the ink barely prints. I have removed and reinserted the barely used ink tanks, so it isn't that.
I am WFH so I need to print--help!
06-17-2020 02:57 PM
Hi Pbrodsky,
First, please make sure that the ink tanks are installed in the printer correctly and are in the correct order. The order from left to right is as follows:
CLI-271 M
CLI-271 Bk
CLI-271 Y
PGI-270 PGBk
CLI-271 C
Next, a test of your PIXMA MG5720 should be performed. This will tell us if the printer is working correctly. To do this, please load letter-sized paper in the PIXMA MG5720 and follow these steps:
1. Press the HOME button on your PIXMA MG5720.
2. Use the down arrow key to display SETUP and press the button below SETUP.
3. Select Maintenance and press <OK>.
4. Select Print nozzle check pattern and press <OK>.
5. Select Yes and press <OK>.
The Nozzle Check will print. Please compare your printout to the example that has been posted below. If they differ, please perform a few printhead cleanings.
To perform cleanings, please follow these steps:
1. Press the HOME button on your PIXMA MG5720.
2. Use the down arrow key to display SETUP and press the button below SETUP.
3. Select Maintenance and press <OK>.
4. Select Cleaning and press <OK>.
5. Select Yes and press <OK>.
6. Select Yes and press <OK>.
After a few cleanings, please print another Nozzle Check.
Does the Nozzle Check print correctly?
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