MG3620 alarm light solid

[Twikitty]

I have had this printer for months and I cannot get it to work. I have tried EVERYTHING but nothing is working and I’m losing my mind. I get to step 8 in getting started 1. But the alarm light turns on. It doesn’t flash but it stays a bright orange. I have tried restarting multiple times, I have tried just continuing I have tried new ink I have tried literally everything. I’m so confused no one else seems to have this problem. I’ve tried restarting, unplugging for an hour. It’s too late to return now I don’t have a receipt. And again it’s been months. I’m so frustrated.

[ArthurJ]

Hi,

It may be easier to resolve these issues in real time. Since your printer is in it's 1 year warranty, I recommend reaching out to Canon support for your service options. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.