Hi Nene_33,
To clear the error that you are experiencing with your PIXMA MG3620, first, please check for jammed paper. There are a few videos that you may watch which cover this issue. Please use the following links:
PIXMA MG3620 - Removing paper jammed in the transport unit
PIXMA MG3620 - Removing paper jammed inside the printer
PIXMA MG3620 - Removing paper jammed in the paper output
After performing this, next, please clean the timing strip inside of your PIXMA MG3620. To clean the encoder/timing strip, please follow the steps in this Knowledgebase Article:
Cleaning the MG3620 Encoder Film
If the error persists, your PIXMA MG3620 would require service. If your PIXMA MG3620 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your PIXMA MG3620 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.
If your PIXMA MG3620 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
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