MG3600 won't print PDF

[not_eppi]

Hello,

Just bought a MG3600. It is connected (wireless, via Bonjour protocol) to my MacBook Air M1 (macOS Ventura 13.2.1).

It prints all normal docs, but refuses to print PDFs, neither as image. It does print if the PDF is opened in Google Chrome!

Note, I tried the installation as per instruction, but it didn't work. As soon as I tried via the OS, it worked.

Can you please help me? Thanks

not_eppi

[ArthurJ]

Hi,

If you have not done so, please try saving the PDF file to your computer and then try printing it. 

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[not_eppi]

Thanks Arthur, 

I had already tried that and more.

I tried printing with Adobe AR, Preview, only 1 page or the whole document. Only Chrome printing fixed it. Any other suggestion?

Thanks,

not_eppi

[ArthurJ]

Hi,

Check is make sure in the print dialog when you print from that program that it shows the printer. Also, check to make sure Adobe is up to date by doing the following: 

1. Open Reader or Acrobat.
2. Choose Help > Check for Updates. If a new update is available, it installs automatically.
3. Once installed, restart your computer.
4. Try to print the PDF again.

If it still wont print from Adobe but will print from other places like Google Chrome, then it does not sound like the printer software that is causing the issue but something with Adobe directly. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[not_eppi]

Hi Arthur, thanks again.

T

Both Preview and Adobe softwares are up to date. When I try printing with both I get the same result,  which I omitted before. A blank page flows thru the printer and then the process stalls. I will fiddle with the settings and will let you know if anything changes. Thanks