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MG2520 scan prints but i don't want it to

skaizun
Apprentice

When I use the Canon MG2520 quick or main menu to scan an image, whether automatically or document or picture or custom, it prints out the scan, even though I don't want it to do so. Fortunately, I can hit the printer's "stop" button, but, obviously, I don't want it to do that. I have the latest Canon software, and will use my other scanner for now, but any help would be appreciated. Also, the image is always fuzzy, no matter which resolution setting I use. FWIW, Win Vista.

3 REPLIES 3

Jenine
Rising Star

Hello Skaizun!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/Canon-Support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Win Vista (old machine) and Win 10 (new machine).

Hello.

 

Try resetting the settings in the IJ Scan Utility to default.  Open the program and click the Settings menu.  Once there, reset the settings for each tab on the left to see if this will resolve the issue.

 

If you continue to have difficulties, find more help at Contact Us.

 

 

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