Hi, I have an MG 7720 which I'm trying to use with my new Dell i5 All in One desktop with Windows 11. It will not print. I Contacted Canon Service and have paid the $20 dollars twice in the last 2 months to get it connected properly. It prints for a day or two and then stops. I tried this morning and got an error message. The last time I spoke with a Canon tech rep I had them take over my computer and they got it printing but....Now it won't print again and I was told there were some issues with Canon printers and Windows 11. I'm tired of paying for support that doesn't work. Am I going to have to get another brand printer or is there some solution I'm not aware of. Please help if possible. Thank you for your time, George
Hi Giorgetto! Thanks for posting in the Canon Community Forum. I see that you have a PIXMA MG7720 and you are getting an error when you try to print.
I assume that you are trying to print wirelessly. If not, please make sure that the USB cable is connected directly to the computer (not an external hub). If the cable is connected directly to a port on the computer, please write back and let us know how long that cable is.
If the printer is connected wirelessly or if you are using an Ethernet cable to connect it to your router, please restart your router. To do that, please disconnect the router’s power cable and reconnect it. After two minutes, you can restart the printer.
Once the printer has finished turning on, please try printing. If the issue persists or if the problem comes back, I recommend that you disable the IPv6 Setting. To do this, please follow these instructions:
If you are using an Ethernet cable to connect the printer to your router, I also recommend disabling the Wired LAN DRX Setting. To do that, please follow these steps:
When you are done, please restart the printer. Then, try printing from your computer. If the problem persists, please print out the network information for your printer. You’ll find instructions in the following article:
After you print out that information, please look for the Signal Strength on the top sheet that printed. If your printer is connected wirelessly and the signal strength is below 70 percent, I recommend moving the printer closer to the router to get a better signal. After moving the printer, please try printing.
If the signal is 70 percent or better or if you are using an Ethernet cable to connect the printer to your router, please look for the IP Address that is listed under TCP/IPv4 (in the network information page). Please be sure that you are looking for the IP Address in the Wireless LAN section if your printer is connected wirelessly. If you are using an Ethernet cable, the IP Address will be in the WIRED LAN section. The IP Address should consist of 4 numbers separated by dots.
Next, I recommend that you enter that IPv4 IP Address in the address bar of a web browser. After you type that address (numbers and dots only), please press the ENTER button on your keyboard. That address should pull up a page with your printer’s information OR a page asking for a username and password. If you are seeing that, I recommend creating a new port for the printer.
To create a new port for the printer, please do the following:
After you create a new port for the printer, please try printing. If you are still unable to print, please write back with answers to the following questions:
If the printer is connected wirelessly or if you are using an Ethernet cable to connect the printer to the router, please include answers to these questions:
I hope this information helps. Thanks again.