MG-7520 red orange triangle lightening bolt, not powering on

[kozmik]

My MG7520 is getting a red orange triangle with lightening bolt when plugged in. Otherwise no activity, no LCD screen, no power-up.

I've already tried power cycling it multiple times with long waits. 

This happened after the printer was bumped. Maybe is has a shock sensor? Can more diagnostics be read from it via USB? Any way to soft reset the master warning?

How do I get into chat with a technician? 

Thanks much.

[floridaboy79]

I am currently experiencing the same problem. Can you tell me if you ever solved this problem and what I should do to fix it? My email is [MOD NOTE: Email removed per FORUM GUIDELINES]

[ArthurJ]

Hi floridaboy79,

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[Methree]

This forum is crap, no one has ever responded with an answer, just the suggestion to contact them for more help. I tried 3 times, waited on hold for hours all told and never got to speak to anyone. No one every responded to emails either. I think the printer is dead and I think you should join the rest of us in never purchasing Canon printers again. I would not have minded the death of the printer nearly as much if they had just admitted it was dead and not continued to waste my time. Worst customer service ever.

[floridaboy79]

I think this was just a power supply problem. I think it pops out the bottom of the printer usually and I think it may burn out after a certain amount of time. I am not sure but it looks like it has a circuit board and its easily replaced because it probably goes out after awhile. You can probably just order another one for minimal cost from the manufacturer. I am currently ezperiencing this same problem and I am going to try replacing the power supply adapter because I think its most likely the problem. I am surprised nobody else has mentioned this at all here. 

[floridaboy79]

I have a very good response and you might want to try it.

[floridaboy79]

You may want to replace the power supply that pops out on the bottom.

[floridaboy79]

I agree with you about canon support. I think replacing the power supply adapter could be an easy fix. I think they just want to try and charge you money. But you can easily fix this and maybe order the part from them.

[Steelart99]

Has anyone ever found a fix for this issue? i'm having the same problem

[Rand]

Same problem here.

After cleaning print head and installng carts I got a car error then it said wrong printer head installed Duh.

Then it wouldn't power up.

So I let it set all night then plugged it back in, now I have an orange lighting bolt and computer can't find the printer.

Power button does nothing. 

I wish Canon would address this issue. There must be a lot of these in the dump for all the complaints I see online.

I did buy an extended warranty but I'd rather not have to send it in if I don't have to.

[Rand]

Thank you for the link... I'll try it