I agree with you about canon support. I think replacing the power supply adapter could be an easy fix. I think they just want to try and charge you money. But you can easily fix this and maybe order the part from them.
I think this was just a power supply problem. I think it pops out the bottom of the printer usually and I think it may burn out after a certain amount of time. I am not sure but it looks like it has a circuit board and its easily replaced because it ...
I am currently experiencing the same problem. Can you tell me if you ever solved this problem and what I should do to fix it? My email is [MOD NOTE: Email removed per FORUM GUIDELINES]