In order for us to accurately troubleshoot this we will need to know the version of Windows or Mac you are using. We can provide some steps once we have this.
Uninstalling and reinstalling the drivers should resolve this issue. Please perform the following:
1. Click Start and open the Control Panel.
2. Open Programs and Features.
3. Uninstall the MG6320/MP Drivers and the Canon IJ Network Tool.
4. Close all windows that are open.
Once this has been done, we will reinstall.
Please visit the following link to download the MP Drivers for the unit:
If you continue to have difficulties, please contact our support group at 1-800-OK-CANON for additional assistance.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM