MB5420 offline ?

[mhamrick623]

I have a canon  MB5420 It works but I am having trouble it tells me to check the power on ( it is on ) Check  the printer is installed properly ?  I just installed canon Print now is when trouble began ? Canon print says my printer is off line  and it is on connected to my Dell Dimension 9100 desktop . I seen somewhere it says Canon MB5420  connected ( USB001 ? I am really confused ? I tried connecting printer without usb cable and can never get it to connect ? Driving me crazy can anyone help me out Will really appreciate it ! Thanks   Mike 

[Stephen]

Welcome to the Community, Mike! I'm sorry to hear your MAXIFY MB5420 is showing as offline after trying both connection types.

Since you are using a Dell computer, we’ll focus on the Windows setup. To resolve this, we recommend performing a fresh installation to ensure you have the most current software and to re-pair the printer with your system.

Please visit https://ij.start.canon/mb5420 to download and run the setup package.

Important Note: If you are setting the printer up for Wi-Fi, please make sure the USB cable is UNPLUGGED from the computer before you begin the installation.

If you still encounter issues after the re-install, please log in to your My Canon Account at https://canon.us/account to explore additional support options.