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Issue of 'Incorrect Printer Head'

rjs-01
Apprentice

Hi, the printer I am currently using right now is Canon MG7170 brand. However, I was trying to use it to print out for studying for my exams soon, but as soon as I start the printing process from my laptop, my printer gives an error message saying 'Incorrect printer head. (couldn't remember what the rest of the message was)' So, is there a way to fix this issue? I tried searching for solutions here but no one really owns a MG7170 printer, so I am sort of stuck.

1 REPLY 1

Danny
Moderator
Moderator

Hi, rjs-01!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

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