02-17-2013 11:55 AM
I installed the printer on my wifes computor without and issues. Now I am attempting to install it on my computor. I am getting blocked in the installation point where you select all the software needed . when i hit ok it goes into the install mode but a window pops up saying printer driver is already in use. I never had a printer associated with this computor ...thisis the first. what do I do?
02-21-2013 11:54 PM
Hey addonag!
The reason this is occurring is because the driver bundled with Windows 8 is already installed on your computer. This happened automatically when the printer was connected to your computer through a USB cable. The installation does not overwrite this. All you need to do is uninstall the bundled driver and then this will install correctly. Please perform the following to do this:
1. On your keyboard, hold the windows key and press " X ".
2. Click Control Panel.
3. Select Devices and Printers. The Devices and Printers window opens.
4. Right click the PIXMA MG5320, then click Remove or Delete.
5. Confirm deletion.
6. Disconnect the USB cable if connected.
7. Reinstall with the disc that came with the printer.
I hope this helps.
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