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Ink Cartridge error 05 - TS3320

craigdblom
Apprentice

I have a Pixma TS3320 printer.  A few months ago I installed new ink cartridges and have printed probably fifty pages after the install.  

A couple of days ago, all of a sudden it won't print.  It is showing "Error 05", and there are two flashing lights (one for the black cartridge and one for the color cartridge).  Apparently the error code means that one of the ink cartridges is not being recognized.  

With BOTH lights blinking (color and B&W) does this indicate the printer cannot find BOTH ink cartridges?  It seems unlikely that there would be a problem with both cartridges simultaneously.

I'm thinking that the problem is likely a more serious problem with the printer than with the cartridge(s).  Anybody have some thoughts on this?  

Thanks

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi, 

Could you please take a picture of the ink cartridges and attach it to your reply. 

We look forward to hearing from you. 

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