PIXMA G620 New Maintenance Cartridge will not work, error 1724

[kimw616]

I need to do an ink flush because the yellow ink suddenly stopped and it looks like its backed up into the print head. I replaced the Cartrige in the G620 with the correct one and got an error 1724, which says it cant be used. But this is brand new from the box.. is there any way to get this to work without buying a new one?

[ArthurJ]

Hi,

Based on this type of issue, I recommend reaching out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.