Inaccessible paper jam inside printer TS6320

[evanwmack]

Hi all,

There is an inaccessible paper jam in my TS6320 printer inside the printer. There is a small ripped piece of paper between the roller and the paper tray. I have picked out bits of it with a tweezer but no luck pulling out the whole piece. I’m not sure what the best course of action for this is. Thank you for any help anyone can provide. 

[ArthurJ]

Hi,

The printer would require service to remove the piece of paper. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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[Lo2024]

Thanks. I'm having the same issue.