my Printer Canon TS6320 is not printing magenta and black

[Juliemarcell]

my Printer Canon TS6320 is not printing magenta and black

[Stephen]

Hi, Juliemarcell!

Welcome to the Canon Community! Your post was automatically filtered out as spam because the subject and post are identical.

I’m sorry to hear that you’re having trouble with your printer. To help the community assist you better, we need a bit more information:

- Are you seeing any error messages?
- Which version of Windows or macOS are you using?
- How do you connect to your printer: via USB or Wi-Fi?

Any additional details you provide will help the community better understand your issue.

If you are in the United States and need urgent support, please click HERE to visit your My Canon Account for personalized support options.

If you are outside the USA, please click HERE to find support options for your country.

Thank you, and have a great day!

[Juliemarcell]

Thank you!

Theres not error messages, but when I print the nozzles check, it doesnt print the magenta or the black. I've run cleaning and deep cleaning, and Head Aligment several times, and is not working. The cartridges are brand new.

I'm using Window 10 Home, and my connection to the printer is via USB.

Thank you in advanse for any help you can provide.

[Patrick]

Hi Juliemarcell,

Because performing printhead cleanings while using new ink cartridges did not get your TS6320 to print correctly, it would appear that your PIXMA TS6320 would require service.  If your PIXMA TS6320 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TS6320 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your PIXMA TS6320 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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