IJ Scan Utility 2.3.4 for Mac OS Catalina

[JCG]

IJ Scan Utility 2.3.4  doesn't work properly for Mac OS Catalina. The first page of a document is correctly scanned, but scanning the second page yields the error message "Failed to open a session on the device" No driver is listed, for Canon MG3220.  When can we expect a working driver for this OS?

[Duke1 · Accepted solution]

I have the same problem with a Lide220 Scanner and this worked so it may work for you.

https://www.canon.co.uk/support/consumer_products/products/scanners/lide_series/canoscan_lide_220.ht...

[shadowsports]

v2.3.4 is only certified through OSX Sierra.

There is a driver available on the support page fro your model.  Driver for Catalina dated 9/29 - IJ Scan Utility - States Certified for OSX Catalina 10.15

MG3200 series Scanner Driver Ver.19.2.0 (Mac)

[JCG]

This sounds great, but on the support page for MG3220 that I found I got the message

"There is no driver for the OS Version you selected. The driver may be included in your OS or you may not need a driver." Evidently I have the wrong page, but I don't know how to find the page you quote. I tried looking directly using the info you provided, but I could only find Version 19.0 which is apparently not good for Catalina.  Can you give me a clue hw to find the page you quote?

[lore132]

---

@JCG wrote:

This sounds great, but on the support page for MG3220 that I found I got the message

"There is no driver for the OS Version you selected. The driver may be included in your OS or you may not need a driver." Evidently I have the wrong page, but I don't know how to find the page you quote. I tried looking directly using the info you provided, but I could only find Version 19.0 which is apparently not good for Catalina.  Can you give me a clue hw to find the page you quote?

---

I got the same message.

[shadowsports]

Following my link

Driver here 

[JCG]

Thanks for the link. I downloaded the driver, but the software IJ scan utiility 2.3.4  still doesn't work. My experience so far is that Canon Product Support is completely useless. Can you provide a link to a page where I can download scanner utility software that might be compatible with Catalina?

[Patrick]

Hi JCG,

The newest drivers have been posted, but the scanning software has not, yet.  Please continue to check the downloads page for this.  It should be available soon.

[lore132]

Thank you.  I downloaded the printer update and the printer works however, the scanner indicates a different model multifunction printe than I have.  I hope the scan utility will correct this.

[JCG]

Hi

I am still getting the message "there is no driver for the OS you selected" on the support page for MG3220. Is there another support page?

[lore132]

THANK YOU shadowsports!