05-28-2014 03:52 PM
when i scan the pages I need scaned to my computer they are coming up as imported pictures and videos. Im needing to save them as one of the following .doc, .txt, .xls, .xlxs, .csv, .pdf, .docx, .xlsx what do i do?
05-28-2014 04:10 PM
Hi, krystal!
So that the Community can help you better, we will need to know exactly which operating system is running on your computer, and which application you're using to scan and save. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
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