I have a cannon mg2100. When I scan the error message says it can't find a path to the file

[trikerider47]

My cannon mg1200 prints and scans but suddenly the scanned photo/doc can't find a path to any file.  I just started having this problem yesterday.  

[Danny]

Hi, trikerider47!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer (Windows or Mac, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[trikerider47]

I have Windows 7

[Michael · Accepted solution]

Hello.

This error may indicate that the current save location has been moved or renamed.

Go to the Settings menu in the IJ Scan Utiltiy.  Once there, you can set a new save location for the tabs on the left side of the menu.  Once this has been done, try scanning from the IJ Scan Utility to test the adjustment.

This didn't answer your question or issue? Find more help at Contact Us.

[trikerider47]

Thank you for your help.  The problem was that I didn't have MP Navigator EX installed.  All is working perfectly now.