Hi, Timothybasile!
So that the Community can help you better, we will need to know exactly which operating system is running on your computer, and whether you're connecting via USB or wi-fi. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, our US-based technical support team is ready to help by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
