Please help. My cartridges are not lighting up after I installed them. Thanks, Ivana

[Ivana]

My new cartridges are not lighting up and consequently I am getting the error code 1401.  Please someone help me fix this issue.  Thanks.

[Crista]

Hi Ivana!

To have a better understanding of your issue, please let everyone know what model printer you own. That way, community will be able to assist you with suggestions appropriate for your product.

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team.

[Ivana]

Thank you Christa for your reply.  I was able to solve my problem this morning with a Techsupport agent from Canon over the phone.  I needed to install the printer ink-head first, which I was unaware of.  Once, the agent walked me thru step by step I was able to install all cartridges and it's been working great.  Thanks you all.  Ivana