PIXMA MG3620 Error Code 1485

[dreamskape]

My Canon printer all of a sudden stopped recongnizing the ink cartridge.   As suggested, I cleaned the contacts on the cartridge, installed brand new cartridges (240XL and 241XL) and also did a printer reset and it is still giving me that error.  How do I fix this?  Using the same cartridges that I've always use.  😞

[DerrickL]

Are they Canon cartridges, not third party? You cleaned the contacts on the Cartridge, try cleaning the contacts inside the printer's cartridge compartments.

[Danny]

Thanks for joining the conversation, dreamskape!

So that the Community can help you better, we need to know exactly which Canon printer model you're using within the PIXMA MG3600 series.  The model number should appear on the front of the unit at the lower right corner. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[dreamskape]

The model number is 3620.  As for the cartridges, they are not canon but I have been using this brand since getting the printer a year ago. Infact, the new cartridge that I tried installing was from the same box/lot number as the one that was in the machine (and working fine) ....until the error code came up. 

[DerrickL · Accepted solution]

I suggest you try a Canon Cartridge, it appears to me that a chip possibly blew in one of your cartridges. It is not unheard of that a Canon printer will work with an off brand cartridge for some time and then sense it is not a Canon cartridge and quit printing.

[dreamskape]

Thank you...  I will give that a try.