I have a Pixma iX6820 printer and I'm trying to print on A3+ but it keeps shooting out

[BROrmond]

I'm using a macbook air and Canon Image Garden and when I go to print my image the paper size isn't available on the dropdown. So when I added a custom size 13x19in the printer just shoots it out. Getting a little frustrated because I can't find a solution. Tried downloading a new driver and still doesn't seem to fix the issue. Need some help ASAP! 

[ArthurJ]

Hi,

If you would like to speak to our support team to assist with troubleshooting in real time, you will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.