I have a Pixma MP560 won't print black text.

[qualitylady1975]

I have a Pixma MP560, I cannot get it to print black text. It prints color with no problem.   All cartridges are full.  When I do the nozzle test, the black ink is barely legible.  I have done multiple deep cleanings but it has not resolved the problem. Do you have any other solutions?  

[e1jimenez]

So i have a similar problem i have installed new ink cartriges in my MP560 and when i run the ink test it prints out all colors including black but when i attempt to print something from my mac none of the black letters print out and only the colors show up. do you know what may be causing this problem. on the other hand if i copy something the black does show it is only when i print from my mac that it does not print black at all.

[Ramona]

Hi e1jimenez,

Was the black ink that printed on the nozzle check pattern in the PGBK section as shown below, including the black grid, or did the PGBK section not print at all?

If this is a time-sensitive matter, additional support options are available at Contact Us.

[bgnewjersey]

Removing and cleaning print head  works....Watched YouTube video (https://www.youtube.com/watch?v=ZheZf-vdho8) on cleaning Canon print head.  Easy to do and after watching and then washing under hot water (ran black and blue) reinstalled print head and printing was back to normal...thanks for the lead

[tropen]

It's about time Canon admit they have a problem, and offer real solution.

Luckily, another user in another thread found it on his own... watch the video and follow instructions (I used canned air to make sure all water was gone - just in case...

http://community.usa.canon.com/t5/Personal-Printers/I-have-a-pixma-MX882-printer-and-all-of-a-sudden...

Worked like a charm on my PIXMA MX882

[Oldgirl60]

Reloaded driver and did everything I could think of so I thought why not give your suggestion a try, I got nothing to loose. It works NOW!!! It seemed too easy at first glance but it was as simple as can be. I did have to do the deep cleaning and alignment but it works now and I am a happy camper. I'm not a violent person but I was so frustrated spending the whole day trying to get it to work I felt like dropping it out the second story window of our building. 

[Poohbear]

Thank you so much for posting!  My solution was the simple one you suggested, and I never would have looked at the bottom of the cartridge if it hadn't been for your note!

Kudos to you!

[GIJoe]

I have the same issue. MP 560 The printer worked fine until it was unplugged and moved. I've tried all the standard suggestions. Everyone thinks that no one has tried their simple solution. All of the following have not resolved the issue.

Print head alignment

Print head cleaning

Re-install printer

Deep head cleaning with water

Making B&W copy

[GIJoe]

I had the same problem with my MP560. USE A DIFFERENT USB CABLE - THEY ARE NOT THE SAME. Everyone says they are the same but they are NOT.

 I tried everything listed to fix this problem, then switched to different USB cable and it worked the first time out.

[TechieBecky]

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@louielouielouie wrote:

Hi there,

I just thought I'd reply since this problem drove me up a wall and there was an embarrassingly simple solution.

I'd tried cleaning/deep cleaning a billion times and it was never getting any better, and my ink levels were just being depleted from the process. STRESSFUL. But actually after calling in, I was asked to check whether there was a slit above the ink label (like an upside down L) on the large black cartridge, and I had to remove a bit of a packaging sticker to see if it was there. It was this sticker remnant that was actually blocking the slit and stopping cartridge from being used properly. I don't know how this works exactly but that's how it went down. After removing the sticker, it printed black like a charm.

SO, if you've tried cleaning more than should be necessary and it's not a problem with the print head, it might just be a bit of sticker that is causing your problem. Thought I'd share, just in case.

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Louie, Thank you so much for posting that solution about the sticker residue. I got my printer from my Mom & I had the problem of it not printing from the PGBK cartridge. I tried so many things, cleanings, deep cleanings, replacing cartridges & cleaning the print head with water. I finally figured the print head must be bad, so I ordered a new one, only to discover I STILL had the problem. I found your response & checked my ink cartridge, that's when I discovered that a tiny triangular piece of the yellow sticker was still on the ink cartridge. I used tweezers to peel it off & now my printer is working 100%. So thank you. Wish I would have seen your post before I wasted so much time & money.

[communiverse]

Hi Tropen.  I tried to use the link but it doesn't work.  Is the information available by anothe route?  Thanks.