cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to contact a Canon representative for help with a critical problem

pwrichcreek
Enthusiast

I posted a question "Unable to install ink cartridge error 168A tr4520" 7 days ago. The question has been viewed 41 times as of this posting (7/28) but I haven't got any response from the community. I've reinstalled the old cartridges so that I can print, but it still shows "low toner." At some point the ink will be entirely gone and I won't be able to print.

 

It's unbelievable to me that installing ink cartridges is anything other than totally straightforward. Can someone tell me how to contact a Canon support representative directly?

 

TIA for your help.
pwrichcreek.

1 ACCEPTED SOLUTION

Greetings,

All I could find:

 

Canon Knowledge Base - Support Code 168A Appears - TR4520

 

Canon Support Options:

Canon U.S.A., Inc. | Official Canon Service and Support, Canon drivers, Canon tech support and Canon...

~Rick
Bay Area - CA


~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, +Canon Control Ring

~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It

View solution in original post

5 REPLIES 5

Tiffany
Moderator
Moderator

Hello,

The Forums aren't intended for immediate assistance. Click 
HERE to visit your My Canon Account to find all available technical support options for your printer and reach printer technical support weekdays at:1-800-652-2666.

 

Thank you!

The support website only gets you to where you can have service on a broken product, Hardware problems. They refer back to this forum for other kinds of problems. I'm not having a hardware problem. Printing works fine with the old cartridges and the new cartridges are identical.

Greetings,

All I could find:

 

Canon Knowledge Base - Support Code 168A Appears - TR4520

 

Canon Support Options:

Canon U.S.A., Inc. | Official Canon Service and Support, Canon drivers, Canon tech support and Canon...

~Rick
Bay Area - CA


~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, +Canon Control Ring

~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It

It worked. Smiley Very Happy

I had tried that several times with no success, but your reply motivated me to try it again.( I still don't have a clue what I was doing wrong.)

Thanks.

Glad it helped.

~Rick
Bay Area - CA


~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, +Canon Control Ring

~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It
Announcements

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.