How to contact a Canon representative for help with a critical problem

[pwrichcreek]

I posted a question "Unable to install ink cartridge error 168A tr4520" 7 days ago. The question has been viewed 41 times as of this posting (7/28) but I haven't got any response from the community. I've reinstalled the old cartridges so that I can print, but it still shows "low toner." At some point the ink will be entirely gone and I won't be able to print.

It's unbelievable to me that installing ink cartridges is anything other than totally straightforward. Can someone tell me how to contact a Canon support representative directly?

TIA for your help.
pwrichcreek.

[Tiffany]

Hello,

The Forums aren't intended for immediate assistance. Click HERE to visit your My Canon Account to find all available technical support options for your printer and reach printer technical support weekdays at:1-800-652-2666.

Thank you!

[pwrichcreek]

The support website only gets you to where you can have service on a broken product, Hardware problems. They refer back to this forum for other kinds of problems. I'm not having a hardware problem. Printing works fine with the old cartridges and the new cartridges are identical.

[shadowsports · Accepted solution]

Greetings,

All I could find:

Canon Knowledge Base - Support Code 168A Appears - TR4520

Canon Support Options:

Canon U.S.A., Inc. | Official Canon Service and Support, Canon drivers, Canon tech support and Canon...

[pwrichcreek]

It worked.

I had tried that several times with no success, but your reply motivated me to try it again.( I still don't have a clue what I was doing wrong.)

Thanks.

[shadowsports]

Glad it helped.