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PIXMA TR 8520 NOT PRINTING

sidelima
Apprentice

My Pixma TR8520 stopped printing after someears of  ZERO  issues. 

First it said I needed new cartridges; I changed them. 

Then all of a sudden it wasn't recognized by any of our computers, so I re-installed the drivers. 

Today the computer recognizes the printer, finally, and says it is ready, but when I ask it to print it says " error printing". When I try again it says it is " in an error state"

No codes, nothing

 

I need some documents for travel; this is infuriating. 

Hope someone can help me

1 REPLY 1

Hector
Product Expert
Product Expert

Hello Sidelima,

 

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

 

  1. What version of the Mac or Windows operating system are you using on your computer?
  2. Are you connecting via USB or is it over a network?
  3. Are you able to make a copy from the glass? If not, what error code do you get on the printer display?

 

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