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Have a MX922 windows 7 64 bit get code 5,156,69

pickleboat
Apprentice

Cannot scan keep geting error 5,156,69 unitsalled rebooted doen everything word by word. Still get error code

1 REPLY 1

shadowsports
Legend
Legend

Greetings,

Let's start here..  New printer?  New to you printer?

 

If not new, did it work previously?  If yes, what has changed?

 

Does the Copy feature work (standalone)?  ie..  you put a page on the scanner and press copy button on the printer?

 

If yes, the problem is related to drivers on your PC

 

If no, the printer might have a hardware issue.

~Rick
Bay Area - CA


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