Wont Print Black Text

[joe645]

I have a Pixma 5020. I went to print a spreadsheet from my computer and it printed the graph outline but not the figures. I ran a nozzle check and it came out okay. Did a clean anyway. Still problem exists. It will print the color portion also but not the black.

[ArthurJ]

Hi joe645,

Could  you please confirm the model of your printer.

We look forward to your reply.