08-30-2022 10:35 AM
I've got the G7020, couple issues, first the install software only works on the Administrator account in Windows 11, even though my user account is an admin account. Next, it won't even print a test page, it's connected via USB on port USB003, I've tried difference USB ports on the computer, I've tried installing drivers several times (from the Canon support site). Windows 11 shows it's there, but I always get "Printer not responding". I could sure use some help with this.
Solved! Go to Solution.
09-26-2022 01:48 PM
I called Canon tech support, removed all instances of my Canon G7020 from the USB section of device manager, turned off the printer, rebooted the computer. After Win 11 booted up I turned the printer back on and it worked.
08-30-2022 01:46 PM
Register your product at this website: Canon Support for PIXMA G7020 | Canon U.S.A., Inc.
Then give Canon a call at 1-800-OK-CANON.
09-26-2022 12:50 PM
Thank you for the guidance. Please tell me why it is necessary to take my and Canon's valuable time to place a phone call to obtain a Windows 11 printer driver? Other Canon drivers do not require this waste of time. Windows 11 is over a year old and is not some fringe operating system. According to AdDuplex 23% of Windows systems are running Windows 11. Microsoft has reported that 800 million computers run Windows. Which means 160 million PC's are running Windows 11. I have to move documents to my Chromebook to print. Even on that the number of copies feature doesn't work, it prints just one copy no matter what. What is the problem with Canon drivers? Very frustrating. These aren't cheap printers.
09-26-2022 01:41 PM
1. you are not the OP, so no one has provided you with any information.
2. A W11 driver is available on the Canon website. Since you are apparently unable to install that driver you can either call Canon to get assistance or cite meaningless statistics and continue to be unable to print from your W11 PC.
09-26-2022 01:48 PM
I called Canon tech support, removed all instances of my Canon G7020 from the USB section of device manager, turned off the printer, rebooted the computer. After Win 11 booted up I turned the printer back on and it worked.
09-26-2022 01:49 PM
Great to hear.
09-26-2022 02:04 PM
Can't get to Canon site.
09-26-2022 02:08 PM
The USA Canon site came right up for me? Are you using a anonymous vpn or proxy? if, so disconnect and try again.
09-26-2022 02:08 PM
I get that sometimes. 1. try clearing your browser history; that resolves my issues. 2. if that doesn't work you can call at 1-800-OK-CANON.
09-26-2022 02:09 PM
Went to another computer and the Canon site worked from it. Downloaded the newest driver dated 7/26/2022 which seems old to me. I'll see if it works.
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