G7020 Pixma ADF works intermittently

[Lilienthal]

The automatic document feeder works intermittently. I’ve cleaned the feed rollers with a dry cloth but I’m not sure if it’s a feed problem or a sensor problem? 
It will feed partway then stop and then I’m alerted that there’s a problem. And sometimes it just works!

Thanking you in advance for any input

[Patrick]

Hi Lilienthal,

Because cleaning the roller did not resolve this issue, your PIXMA G7020 would require service.  If your PIXMA G7020 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your PIXMA G7020 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.