G6020 started with error 6901

[Brando]

I have a G6020 that is less than 9 months old ( purchased 8/20/25)>
 About 5 weeks ago i found it in the a.m with a flashing green light and flashing yellow alert and the display indicating "Error 6901: Printer error has occurred" I followed instructions i found on the Canon site(manual):

If you experience 6901 or 6910 error on your printer, turn it off and plug it directly into a known working outlet.
Unit was s plugged into a working outlet

Also, disabling IPv6 may help to resolve this issue.Follow the procedure below to disable IPv6: (redacted)
I was unable to locate a place to disable IPv6 on this unit

  After being powered down for about 20 minutes i plugged it back in and it powered up and worked fine without issue.  for about about 10 days, then it did it again. 
I ran same powered own and unplug procedure for about 20 minutes and once re-powered and then  i also saw a firmware update available so i ran that without issue.  It worked fine until yesterday and it is currently in the error state, same  Error: 6901   it seem this is going to persist and the unplugging isn't going to resolve the issue.

The unit is connected via WiFi to and ATT 1GB fiber network
Manufacturer NOKIA
Model Number BGW320-505
Software Version 6.34.7
Hardware Version 02001E0046004F

What is my next best step?  ( and i am curious what this error is?)

[Patrick]

Hi Brando,

That error is an indication that your PIXMA G6020 would require service.  Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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