G6020 problem with print quality

[jspeers13]

I have owned my G6020 since October 2020. I have been very happy with it until recently. The print quality has deteriorated. It is especially bad printing envelopes, but the problem also happens with regular printing. Characters at the beginning of the first few lines and at the end of some lines do not print completely. (See sample below.)

The problem improves with each page printed. If I print a long document, everything looks great after the fourth page or so. However, when I print a new document, the problem is back on the first few pages.

I have cleaned and deep cleaned the heads, flushed the ink, re-seated and re-aligned the print heads. None of these steps had any effect on the problem.

How can I fix this?

[ArthurJ]

Hi,

You can also try cleaning the encoder strip inside your printer. Please click HERE for the steps. 

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