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G4210 works with MAC but not Microsoft

C6corvette
New Contributor

Hi,

 

Strange behavior.  The G4210 prints fine from MAC but on all of the Microsoft OS computers, the prints are fuzzy or alignment is off.  

 

I have updated the drivers.  All up to date.  The maintenance test pages print ok from the printer itself.  Doesn't matter if it is via USB or wireless.

 

Only have issues with Microsoft.  

 

Any ideas?

 

Jim

1 REPLY 1

Danny
Moderator
Moderator

Hi, Jim!

So that the Community can help you better, we need to know exactly which version of each operating is running on your computers. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!