06-09-2025 11:07 AM
I have upgraded to windows 11 computer and since the upgrade I constantly Scanner is not ready. (Power may have been cycled.) Try operation again (-4400).
I have un installed all the drivers and reinstalled twice. I have run the registry fixes, I have run Microsoft trouble shooting on the system and nothing works.
It happens after the computer goes into power save mode and then gets woken up.
#DR-M160II
#Windows 11
06-09-2025 02:08 PM
Additional items. We are running captureonTouch version 5.3.1024.1128.
We also tried the client mode set to citrix per some suggestions we found but this has not solve the issue.
03/18/2025: New firmware updates are available.
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