imageCLASS MF741Cdw Windows 11 computer doesn't see scanner

[Ron771]

If you have Windows 11 version 24H2 then there is a problem with what Microsoft did and the Canon drivers. I have a canon scanner that is in a color imageclass mf741cdf printer and the computer and scanner can't even see each other. The printer works great but this Microsoft mess is a pain. Some people have found a work around but that seems to be temporary at best. I need a scanner and I am looking at other brand flat beds that may work with this latest Microsoft mess and neither they nor canon seem to interested in getting together and fixing whatever caused this.

[Deadeye412]

Hello,

Looks like Microsoft recently came out with version 25H2.  Does anyone have any insight as to whether this version works with the scanner portion of the MF741CDdw?

[Deadeye412]

Well, It looks like I may have solved my own issue.

First, make sure you're using the Windows 11 software/drivers and not Windows 10.  I downloaded them all and during install I got an error saying my PC had an invalid IP address.  Strange but, I went to my network settings and disabled all of the interfaces except the one I was currently using (there were a number of TAP, VPN etc.).  I re-installed it and it installed as expected.  I successfully printed a test page and then re-enabled all of those other interfaces.  Now, my PC and scanner are talking and I'm able to successfully scan documents.

Hope this helps.