G4210 paper jam with back feed

[coachtcbc]

Paper doesnt go in the printers back feed. right back corner grabs but then stops trying to feed paper through. 

thank you for help!

[ArthurJ]

Hi coachtcbc,

I recommend contacting our chat team.The real time support would be most beneficial in this case.

To get to the chat feature, click HERE. Once in the chat box, ask to speak to a live person. You will be asked to create a Canon account and once that is done, you will be able to connect with one of our chat agents Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you.