07-20-2020 01:10 PM
application on original mac opens with option to print or scan . on other devices in home, it only shows option to print.... tried updating drivers and software on new laptop but it doesnt make a difference. only shows print option... it works fine otherwise... i tried downloading utilty for scanner, but it didnt help. i want to stop using the big imac but am i doomed to keep using it just to scan? ugh!
Solved! Go to Solution.
07-21-2020 04:37 PM
Thanks for the info. i believe i figured it out, impossible to get through to them on phone, i registered product but they say it isnt? anyway.... i plugged usb cord into my husband imac and what do you know... the correct utility showed up with the scan and print option... so evidently older printers dont offer scan with wireless devices. my laptop is brand new, I downloaded all new updated drives and software from Canon site... but it still didnt work. but as long as it works on the hubbys imac i can still use scan on his. thank goodness. thanks for the help guys! i appreciate it.
07-20-2020 03:42 PM
Welcome to the forum.
In Printers & Scanners do you have the IJ Series version of the printer installed?
07-21-2020 03:47 PM
thank you for helping.....i dont know, i dont see those letters anywhere. it just says Canon_MX_490_series i dont think it came with a cd to download it, if it did , i cant find it, and I save all my installation cds. it was online i believe. my other computers automaticly pick up the printer, but not the scan part. I dont get it. My main mac has printer hooked up with a usb. so i tried plugging it into my laptop that way but the applicatoin for printer still doesnt come up with the scan option. see pics first one is on my IMAC, 2nd is laptop. this is frustrating!
07-21-2020 04:10 PM
07-21-2020 04:37 PM
Thanks for the info. i believe i figured it out, impossible to get through to them on phone, i registered product but they say it isnt? anyway.... i plugged usb cord into my husband imac and what do you know... the correct utility showed up with the scan and print option... so evidently older printers dont offer scan with wireless devices. my laptop is brand new, I downloaded all new updated drives and software from Canon site... but it still didnt work. but as long as it works on the hubbys imac i can still use scan on his. thank goodness. thanks for the help guys! i appreciate it.
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