G4210 - option to correct / enhance greyed out

[loveoldtrux]

Image garden - after scanning a text document I need to crop the edges of the document but the "Correct.Enhance" icon at the bottom of the page is greyed out.  Image of greyed out icon attached.  How can I enable this?

Thanks,

Mark

[Porcha]

Hi,

Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

[loveoldtrux]

uh Porcha.... I AM in the United States!  I am in the state of Georgia and was born in the USA 68 years ago.  Can I get a fix for the listed problem please?

[Tiffany]

Can you please double check that printer model number? The PIXMA G4010 is an overseas printer model. 

[loveoldtrux]

Thanks for the repy Tiffany!  Sometimes a picture is worth a thousand words, so I'm going to attach a snip of the sale from Walmart and a snip of my printer / scanner list. 

A snip of the software CD is included also - during software installation it loads as a 4010 in ther printers / scanners list as all the other 4XXX printers use the same software.  But the actual ad at Walmart sells it as a 4210 since it's an American model.

[loveoldtrux]

cmon folks, it's been almost a week since I sent you proof to this forum it is a G4210 printer ( and just yesterday another G4210 printer got the support IT needed without argument ), please provide a solution to the problem.  Need better support than this Canon..

[Patrick]

Hi loveoldtrux,

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

In regards to the cropping issue, you can scan using the IJ Scan Utility, which will provide that option.

Please click on the Windows Start button and then the Canon Utilities folder.  Click on the IJ Scan Utility to open that application.

Once open, please click on the Scangear button.

When Scangear opens, click on the Advanced mode tab in the upper right.

Place the item to be scanned and click the Preview button in the lower right corner.

The image will appear.  You can crop the image to the size that you wish.  If you are unable to crop, this may be caused by thumbnail view being enabled.  Please click the button in the upper left corner to turn this off.  Then you will be able to crop the image.

Once cropped, click the Scan button and your image will be scanned.

For more information regarding Scangear and Advanced mode, please use the following link:

https://ugp01.c-ij.com/ij/webmanual/ScanGear/W/MFP/20.0/EN/SG/Top.html

For more information regarding the IJ Scan Utility, please use this link:

https://ugp01.c-ij.com/ij/webmanual/ScanUtility/W/G4010%20series/1.1/EN/SU/Top.html

[loveoldtrux]

Patrick,

Please note, I have been in helpdesk support since 1992 - if we let OUR customers wait for almost a week before providing a working reply we would be fired.  Because nobody was giving me an answer and just stalling (you are the THIRD agent that has handled this ticket), I had to go out and BUY additional software last week to do what needed to be done.  A correct answer in the FIRST PLACE would have saved me $40.00 a year in ADDITION to the cost of your printer!!

Thank you for the reply - it worked as expected.

I attempted to reach your "friendly technical support team" at the http link you provided, but was quickly informed "your printer is no longer supported."

Uh....right.....