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Imagine Garden no longer shows 'scanner' on Mac

josefj
Apprentice

Printer MX922 (bought at COSTCO in CA), Image Garden is 3.6.3, MAC OS is 10.14.4

 

When I scan a document, it seems to scan it, but I cannot find it on my MAC. Imagine Gardern use to show it there, but the 'scanner' is greyed out.

 

I get the error: "do not have permission" ??? All my IG perferences seem correct.

 

Any suggestions?

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi josefj,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays) or click HERE and in the chat box ask for a live chat agent.

 

We look forward to hearing from you.

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