cancel
Showing results for 
Search instead for 
Did you mean: 

Error message

bk4you00
Apprentice
I was printing as usual and then all of a sudden, my printer (PIXMA MG5320) popped up an error sign that said the following:”Printer error has occurred. Unplug the power cord and contact the service center.” Not really sure what to do… I tried to unplug it and then reboot it… And I also try to turn it off the proper way then unplug it wait a few minutes and then try again, but none of my troubleshooting has helped whatsoever.
1 ACCEPTED SOLUTION

shadowsports
Elite

Greetings,

Its not possible for us to provide additional troubleshooting steps if the only error message you are receiving is a "Printer Error Has Ocurred, Contact Support"

 

That could mean allmost anything.  You were correct to turn the device off and disconnect power, wait, then reconnect and power on. 

 

Have you opend the cover and verrified the there are no opstructions, jammed paper, etc.

 

Also make sure all access panels, doors and trays are correctly seated, closed, etc.

 

If the behavior persists and you cannot get the printer to initialize (start normally), it will need service or will have to be replaced.   

 

If its under warranty, or you want it repaired, contact Canon.  1-800-652-2666.

 

You may find however, that replacement is less expensive since the cost of shipping can be high. 

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

View solution in original post

3 REPLIES 3

shadowsports
Elite

Greetings,

Its not possible for us to provide additional troubleshooting steps if the only error message you are receiving is a "Printer Error Has Ocurred, Contact Support"

 

That could mean allmost anything.  You were correct to turn the device off and disconnect power, wait, then reconnect and power on. 

 

Have you opend the cover and verrified the there are no opstructions, jammed paper, etc.

 

Also make sure all access panels, doors and trays are correctly seated, closed, etc.

 

If the behavior persists and you cannot get the printer to initialize (start normally), it will need service or will have to be replaced.   

 

If its under warranty, or you want it repaired, contact Canon.  1-800-652-2666.

 

You may find however, that replacement is less expensive since the cost of shipping can be high. 

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

bk4you00
Apprentice
Thank you.

ebassador
Apprentice

My printer is out of warranty now and it is giving me this error code intermittently. I cannot find the error documented anywhere. What does it mean?

Announcements

08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x